Website Privacy Policy

Effective Date: 07/30/2026
Last Updated: 07/30/2026

SkanWell respects your privacy and is committed to handling personal information responsibly.

This Website Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit skanwellness.com, interact with our online content, use an embedded scheduling feature, or otherwise communicate with us through the website.

1. Who We Are

“SkanWell,” “we,” “us,” and “our” may refer to:

SkanWell Management LLC, which may provide website administration, technology, scheduling support, marketing, and other non-clinical services; and

SkanWell Medical Health PLLC, which provides professional medical evaluations, diagnoses, prescriptions, procedures, and other clinical services through appropriately licensed healthcare professionals.

SkanWell Management LLC does not practice medicine or control the independent clinical judgment of healthcare professionals.

2. Scope of This Policy

This Policy applies to information collected through the public SkanWell website and website-related communications.

It does not replace the Notice of Privacy Practices of SkanWell Medical Health PLLC. The Notice of Privacy Practices describes how protected health information may be used and disclosed in connection with clinical care.

When information is submitted through PatientNow or becomes part of your medical record, that information may also be governed by the Notice of Privacy Practices and applicable healthcare privacy laws.

3. Information You Provide to Us

Depending on how you use the website, you may provide:

• Your name;

• Telephone number;

• Email address;

• Mailing address;

• Date of birth;

• Appointment preferences;

• The service or consultation in which you are interested;

• Communications and inquiries;

• Feedback or survey responses;

• Newsletter or marketing preferences;

• Payment or billing information;

• Application or employment information; and

• Other information you choose to provide.

Health Information

Please do not submit detailed medical information through an ordinary website contact form or standard email.

When health information, photographs, medical records, laboratory reports, or other sensitive information are requested, use PatientNow, the secure patient portal, or another method specifically approved by SkanWell.

4. PatientNow Scheduling and Patient Portal

SkanWell uses an embedded PatientNow scheduling feature and may use PatientNow for intake forms, patient communications, medical records, payments, and other practice-management functions.

When you interact with the embedded scheduler or PatientNow services:

• Information may be transmitted directly to PatientNow;

• PatientNow may process information as a service provider to SkanWell;

• Additional PatientNow terms, notices, or consents may be presented;

• Information may become part of your patient or prospective-patient record; and

• Health information may be governed by SkanWell Medical Health PLLC’s Notice of Privacy Practices.

You should review the notices and terms displayed during the PatientNow booking and intake process.

5. Information Collected Automatically

When you visit the website, certain information may be collected automatically, including:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Approximate geographic location derived from an Internet Protocol address;

• Pages viewed;

• Links selected;

• Referring website;

• Date and time of access;

• Time spent on the website;

• Website errors and performance data; and

• Cookie or similar technology identifiers.

This information may be collected by SkanWell, Squarespace, PatientNow, or other authorized technology providers.

6. Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, scripts, and similar technologies.

These technologies may support:

Essential Functions

Technologies necessary for website security, page navigation, embedded features, scheduling, preference storage, and other core functions.

Performance and Analytics

Technologies that help us understand website traffic, page performance, errors, visitor interactions, and how users find the website.

Functionality

Technologies that remember preferences or support embedded video, maps, forms, scheduling, chat, and similar features.

Advertising

If enabled, advertising technologies may help measure campaigns, limit repeated advertisements, or deliver advertising based on website activity.

SkanWell should not place advertising or tracking technologies within PatientNow, authenticated patient portals, medical intake forms, or other areas containing protected health information unless those technologies have been reviewed and approved for legally compliant use.

Your Cookie Choices

You may be able to manage nonessential cookies through:

• The website’s cookie-preference tool;

• Your browser settings;

• Device privacy settings; or

• An opt-out mechanism offered by a relevant provider.

Blocking certain cookies may affect the website’s functionality.

7. How We Use Information

We may use information to:

• Operate, maintain, secure, and improve the website;

• Respond to questions and requests;

• Schedule and manage appointments;

• Provide requested information;

• Send appointment-related communications;

• Process intake information;

• Provide healthcare services through SkanWell Medical Health PLLC;

• Process payments and refunds;

• Maintain business and financial records;

• Provide customer service;

• Analyze website performance and visitor engagement;

• Detect fraud, misuse, security incidents, and technical problems;

• Comply with legal, regulatory, licensing, and professional obligations;

• Establish, exercise, or defend legal rights;

• Conduct marketing when permitted and consistent with your choices; and

• Carry out another purpose disclosed when information is collected.

8. How We Disclose Information

We may disclose information in the following circumstances.

Between SkanWell Entities

Information may be shared between SkanWell Management LLC and SkanWell Medical Health PLLC when reasonably necessary for scheduling, administration, technology support, billing support, patient services, legal compliance, or clinical operations.

Protected health information will be shared only as permitted by applicable law and relevant agreements.

Service Providers

We may disclose information to organizations that perform services on our behalf, including:

• Website-hosting providers;

• Patient scheduling and electronic health record providers;

• Payment processors;

• Communication providers;

• Information-technology and cybersecurity providers;

• Analytics providers;

• Marketing vendors;

• Accountants;

• Attorneys;

• Consultants; and

• Other administrative service providers.

These providers may access information only as necessary to perform authorized services and subject to applicable contractual and legal requirements.

Healthcare Participants

SkanWell Medical Health PLLC may disclose health information to laboratories, pharmacies, healthcare providers, and others involved in your care as described in its Notice of Privacy Practices.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with law, regulation, legal process, or governmental request;

• Respond to a court order, subpoena, or warrant;

• Protect the rights, property, or safety of SkanWell, our patients, website users, or others;

• Investigate fraud, security incidents, or misuse;

• Enforce agreements and policies; or

• Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed as part of a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction, subject to applicable healthcare and privacy requirements.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide valid consent.

9. Sale and Advertising Use of Personal Information

SkanWell does not sell personal information in exchange for money.

SkanWell does not authorize protected health information submitted through PatientNow, a patient portal, or a medical intake process to be used for third-party targeted advertising.

Certain website analytics or advertising disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money is exchanged.

Where required by applicable law, SkanWell will provide an appropriate notice and method for exercising applicable opt-out rights.

10. Marketing Communications

You may receive promotional email or text communications only as permitted by law and consistent with the choices you make.

Consent to receive marketing communications is not a condition of receiving medical care.

You may opt out of:

• Marketing emails by using the unsubscribe link in the message; and

• Marketing text messages by replying STOP when instructed.

Opting out of marketing does not prevent SkanWell from sending non-promotional communications relating to an appointment, transaction, patient care, legal notice, safety issue, or other service you requested.

11. Data Security

SkanWell uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, loss, misuse, alteration, and disclosure.

No website, email system, electronic transmission, or storage system can be guaranteed to be completely secure. You should use caution when transmitting sensitive information electronically.

If you believe information you submitted to SkanWell has been compromised, contact us promptly.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected;

• Provide requested services;

• Maintain clinical, business, tax, and financial records;

• Meet legal and regulatory requirements;

• Resolve disputes;

• Prevent fraud or misuse; and

• Enforce agreements.

Medical-record retention is governed by separate clinical, professional, contractual, and legal requirements.

13. Your Privacy Choices and Requests

Depending on where you live and the law that applies, you may have the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Obtain a portable copy of certain information;

• Opt out of certain advertising uses or disclosures;

• Withdraw consent when processing is based on consent; or

• Appeal a decision concerning a privacy request.

These rights may be subject to exceptions and verification requirements.

Requests concerning medical records or protected health information should be made under the procedures described in SkanWell Medical Health PLLC’s Notice of Privacy Practices.

To submit a website privacy request, contact:

Email: info@skanwellness.com
Telephone: 1-680-200-7100

We may need to verify your identity before completing a request.

14. Children’s Privacy

The public SkanWell website is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information through the public website directly from a child under 13 without legally sufficient parental consent.

Individuals under 18 should not schedule care, submit health information, or make a purchase without the involvement of a parent or legal guardian unless applicable law allows the individual to consent independently.

If you believe a child has submitted information improperly, contact us so that we may evaluate the request and take appropriate action.

15. Third-Party Websites and Embedded Services

The website may contain links to or embedded features provided by third parties, including PatientNow, maps, social-media platforms, video services, payment processors, and product manufacturers.

A third party may collect information directly when you interact with its service. The third party’s privacy policy and terms may govern its independent collection and use of information.

SkanWell is not responsible for the privacy practices, security, accuracy, or content of an independently operated third-party website or service.

16. Social Media

Information you post publicly on social-media platforms may be visible to SkanWell and others.

Do not post private medical information, photographs of medical documents, account information, or urgent medical questions on a public social-media page.

Messages sent through social-media platforms may not be secure or continuously monitored.

17. Do Not Track and Browser Signals

Some browsers and devices offer “Do Not Track,” Global Privacy Control, or similar preference signals.

Because legal and technical standards continue to develop, the website may not respond uniformly to every signal. Where applicable law requires recognition of a particular signal, SkanWell will take reasonable steps to honor it.

18. Visitors Outside the United States

SkanWell is based in New York and directs its healthcare and website services primarily to individuals in the United States.

If you access the website from another country, information may be processed in the United States, where privacy laws may differ from those in your location.

19. Changes to This Policy

We may update this Policy to reflect changes in our practices, technologies, services, or legal obligations.

The revised Policy will be posted with an updated effective date. Material changes may also be communicated through the website or another appropriate method.

Your continued use of the website after a revised Policy becomes effective means that the revised Policy will apply to information collected after its effective date, subject to applicable law.

20. Contact Us

Questions or requests concerning this Website Privacy Policy may be directed to:

SkanWell Management LLC
Attn: Website Privacy
240 Township Boulevard, Suite 40
Camillus, New York 13031

Telephone: 1-680-200-7100
Email: info@skanwellness.com

For requests involving medical records, protected health information, or clinical privacy rights, please review the Notice of Privacy Practices or contact the SkanWell Medical Health PLLC Privacy Officer.