Website Privacy Policy

Who this policy covers

This policy describes public website information practices of SkanWell Management LLC and Skan Wellness Medical PLLC at skanwellness.com. It covers inquiries, website interactions and related communications. Our Notice of Privacy Practices explains how the clinical practice handles protected health information. Classification depends on the information and circumstances; information is not excluded from health privacy protections merely because it arrives through a website.

Information you provide

We may receive your name, contact details, appointment inquiries and information you choose to send. Please keep general website inquiries limited to administrative questions. Use the secure method identified by our team for health histories, medical records, medication details or other sensitive information.

Technical information & cookies

Website systems may collect IP address, browser and device details, referring pages, page visits, approximate location and interactions through cookies or similar technologies. Essential technologies support site operation and security. Optional technologies can support analytics, functionality or advertising where enabled. Browser settings can block or remove cookies; doing so may affect website features. Where a site cookie-preference control is available, use it to manage supported choices. Blocking browser cookies may not stop all tracking technologies.

Analytics & advertising

We use Google Analytics to understand website traffic and performance. If advertising measurement tools, including Google Ads or Meta pixels, are enabled, they may receive technical identifiers and activity information for campaign measurement or advertising, subject to applicable requirements and choices. Google’s information is available at Google partner-site privacy information. Do not enter sensitive health information in public forms or chat. Website tracking settings and clinical-system protections require separate safeguards; a cookie choice is not authorization to disclose protected health information.

Booking, chat & automated assistance

We may use PatientNow and other providers for booking, intake, communications or payments. Information may be processed by the provider operating the relevant tool. Automated website chat or a telephone receptionist may collect contact details and administrative requests. Where calls are recorded or transcribed, applicable notices and consent requirements apply. Ask the team about a human-assisted or secure communication option. Automated assistance is not a medical assessment or emergency service.

How information is used

We use information to respond to requests, support appointments and communications, maintain and secure the website, evaluate site performance, improve services, administer transactions and comply with legal obligations. Promotional communications are subject to applicable consent and opt-out requirements. Clinical information is handled under applicable health privacy rules.

When information is shared

Information may be disclosed to providers supporting hosting, scheduling, communications, analytics, payments, security or professional services; advisers; authorities when legally required or permitted; or parties to a lawful business transaction subject to applicable safeguards. We do not sell personal information for money. Advertising disclosures may be treated as a sale or sharing under some state laws even without monetary payment. Whether such laws apply and what choices are available depend on the practices and law involved. This policy is not consent to sell protected health information.

Your communications & privacy choices

Use the unsubscribe instructions in promotional emails, reply STOP to marketing texts where supported, or contact us to request a marketing opt-out. Message and data rates may apply. Administrative and legally required communications may continue. Marketing consent is not a condition of purchasing care. Contact us about access, correction, deletion or other rights available under applicable law; identity verification and legal exceptions may apply. Medical record rights are described in the patient notice. Ask our team for help if you cannot find a cookie control.

Retention & security

We keep information as reasonably necessary for its purpose, legal obligations, security and dispute resolution. Different record categories may have different retention requirements. We use reasonable safeguards, but no online system is completely secure. A deletion request does not require destruction of records we must legally retain.

Children & external platforms

The public website is not directed to children under 13, and we do not knowingly collect their personal information through it. Contact us if you believe a child has submitted information. This statement does not determine eligibility for clinical care. Other websites and platforms have their own privacy policies; linking to them does not place their independent practices under our control.

Updates to this policy

We may revise this policy as practices or requirements change. The current version and update date will appear here. Where legally required, we will provide additional notice or obtain consent. A policy change does not itself authorize a use or disclosure requiring separate permission.

Contact

SkanWell
240 Township Boulevard, Suite 40
Camillus, NY 13031
(680) 200-7100
info@skanwellness.com

Please do not include medical records or sensitive health details in ordinary email. Call to arrange an appropriate secure communication method.