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Appointment Confirmation and Eligibility

Submitting an appointment request through the PatientNow scheduler does not guarantee eligibility for any particular treatment, medication, prescription, product, or procedure.

All medical services are subject to an individualized assessment by an appropriately licensed healthcare professional. Additional information, laboratory testing, an examination, medical clearance, or referral to another healthcare provider may be required before treatment can be recommended or provided.

SkanWell may contact you if additional information is needed or if the consultation type you selected does not appear to match your stated needs.

Cancellation, Rescheduling, and Missed Appointments

SkanWell requires at least 24 hours’ notice to cancel or reschedule an appointment.

Appointments canceled or rescheduled with less than 24 hours’ notice, as well as missed appointments, will be subject to a cancellation fee equal to 50% of the scheduled appointment price.

The cancellation fee is not payment toward a future appointment, treatment, product, or service.

An appointment may need to be rescheduled if you arrive late and there is not enough remaining time to provide the scheduled service safely and appropriately. When this occurs with less than 24 hours’ notice, the cancellation fee may apply.

SkanWell may consider documented emergencies or exceptional circumstances on an individual basis. Any waiver is provided at SkanWell’s discretion and does not waive the policy for future appointments.

Consultation Fees and Additional Costs

The price displayed during booking applies only to the consultation or appointment selected unless expressly stated otherwise.

Consultation fees generally do not include laboratory testing, diagnostic services, medications, prescriptions, skincare products, treatments, procedures, treatment packages, or future appointments. Applicable costs will be reviewed before additional services are provided whenever reasonably possible.

Patients are responsible for understanding their insurance benefits and for charges that are not covered or reimbursed by their insurance plan.

No Guarantee of Treatment or Results

Scheduling or completing a consultation does not guarantee that a particular service, medication, prescription, or procedure will be recommended.

Recommendations are based on your individual concerns, medical history, examination findings, laboratory results, treatment goals, potential risks, contraindications, and the clinical judgment of your healthcare provider.

Individual experiences and outcomes vary. SkanWell does not guarantee a particular result, degree of improvement, duration of benefit, or eligibility for treatment.

Medical Emergencies and Urgent Concerns

The website and online scheduling system are not monitored for emergencies or urgent medical concerns.

Do not use the scheduler to report a serious reaction, request emergency assistance, or communicate time-sensitive medical information.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Website Information Is Not Medical Advice

Information provided on this website is for general educational and informational purposes. It is not medical advice and should not be used as a substitute for an individualized evaluation, diagnosis, or treatment by an appropriately licensed healthcare professional.

Submitting information, requesting an appointment, or receiving scheduling communications does not by itself establish a patient-provider relationship.

A patient-provider relationship is established only after SkanWell accepts you as a patient and the appropriate clinical evaluation and consent requirements have been completed.

Electronic Communications

By providing your telephone number and email address during booking, you authorize SkanWell and its authorized service providers to contact you about your appointment, intake forms, scheduling changes, preparation instructions, follow-up needs, and other communications related to your care.

Communications may be sent by telephone, voicemail, text message, email, secure portal, or another contact method selected during the booking process. Message and data rates may apply.

Standard email and text messaging may not always be fully secure. Please do not send detailed medical information, photographs, laboratory reports, financial information, or other sensitive information through an unsecured communication method unless specifically instructed to do so.

Use the PatientNow system or another SkanWell-approved secure method when submitting health information or medical documents.

Privacy

Information submitted through the PatientNow scheduling and intake system will be handled in accordance with applicable privacy requirements and the privacy notices presented during the booking and patient-intake processes.

For additional information, please review SkanWell’s:

• Notice of Privacy Practices

• Website Privacy Policy

• Website Terms of Use

Telehealth Appointments

When telehealth consultations are available, you may be required to confirm your physical location at the beginning of the appointment.

You must be located in a state or jurisdiction where the treating provider is authorized to practice at the time services are provided.

Telehealth may not be appropriate for every concern. Your provider may require an in-person examination, laboratory testing, medical clearance, emergency evaluation, or assessment by another healthcare professional before making recommendations or providing treatment.

Technical issues or clinical circumstances may require rescheduling or converting an appointment to an in-person visit.

Clinical and Administrative Services

SkanWell is the brand under which affiliated clinical and administrative services are coordinated.

Medical evaluations, diagnoses, prescriptions, procedures, and other professional healthcare services are provided exclusively by appropriately licensed healthcare professionals through SkanWell Medical Health PLLC.

Scheduling, technology, marketing, administrative support, and other non-clinical services may be provided by SkanWell Management LLC.

SkanWell Management LLC does not practice medicine, prescribe medication, determine treatment eligibility, or control the independent professional judgment of licensed healthcare providers.

Your Next Step Starts Here

You do not need to have all the answers before scheduling.

Bring your questions, concerns, and goals. We will help you understand your options and determine what comes next.

Use the booking tool above to schedule your consultation.

Prefer to speak with someone before booking?

Call: 1-680-200-7100
Email: info@skanwellness.com

Please do not send confidential medical information through standard email.

Effective Date: 07/30/2026

Your Information. Your Rights. Our Responsibilities.

This Notice describes how medical information about you may be used and disclosed, how you can obtain access to this information, and the rights you have concerning your health information. Please review it carefully.

This Notice applies to SkanWell Medical Health PLLC, its healthcare professionals, workforce members, and locations operating under the SkanWell name.

SkanWell Management LLC may provide administrative, management, scheduling, technology, billing-support, and other non-clinical services to SkanWell Medical Health PLLC. When SkanWell Management LLC or another service provider creates, receives, maintains, or transmits protected health information on behalf of SkanWell Medical Health PLLC, it may do so only as permitted by applicable law and the agreements governing that relationship.

Your Rights

When it comes to your health information, you have certain rights. This section explains those rights and some of our responsibilities.

Obtain an Electronic or Paper Copy of Your Medical Record

You may ask to inspect or receive an electronic or paper copy of your medical record and other health information maintained about you.

We will generally provide a copy or summary within 30 days after receiving your request. We may charge a reasonable, cost-based fee as permitted by law.

Certain information may be withheld or access may be limited when permitted or required by law. If we deny access, we will explain the reason and tell you whether the decision may be reviewed.

Ask Us to Correct Your Medical Record

You may ask us to amend health information that you believe is incorrect or incomplete.

We may deny your request in certain circumstances, such as when we did not create the information or determine that the existing record is accurate and complete. If we deny your request, we will explain the reason in writing, generally within 60 days.

Request Confidential Communications

You may ask us to contact you in a particular way or at a different telephone number, email address, or mailing address.

We will accommodate reasonable requests. You do not need to explain why you are making the request.

Ask Us to Limit What We Use or Share

You may ask us not to use or disclose certain health information for treatment, payment, or healthcare operations.

We are generally not required to agree to such a request. If we agree, we will comply with the restriction except when the information is needed to provide emergency treatment or another disclosure is required by law.

If you pay for a healthcare item or service entirely out of pocket, you may ask us not to disclose information about that item or service to your health plan for payment or healthcare operations. We will honor that request unless disclosure is required by law.

Receive an Accounting of Disclosures

You may ask for a list, known as an accounting, of certain disclosures of your health information made during the six years before the date of your request.

The accounting will not include every disclosure. For example, it generally will not include disclosures made for treatment, payment, healthcare operations, disclosures you authorized, or certain other disclosures excluded by law.

We will provide one accounting in any 12-month period without charge. We may charge a reasonable, cost-based fee for additional accountings requested within the same 12-month period.

Obtain a Copy of This Notice

You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.

A current copy will also be available on our website and at our office.

Choose Someone to Act for You

If a person has legal authority to act as your personal representative, such as a healthcare agent, legal guardian, or person holding an appropriate power of attorney, that person may exercise your privacy rights on your behalf.

We may require documentation verifying that person’s authority before taking action.

File a Privacy Complaint

You may file a complaint if you believe your privacy rights have been violated.

You may contact SkanWell’s Privacy Officer using the information at the end of this Notice.

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by:

• Submitting a complaint through the HHS Office for Civil Rights complaint portal;

• Calling 1-877-696-6775; or

• Writing to:

  U.S. Department of Health and Human Services
  Office for Civil Rights
  200 Independence Avenue, S.W.
  Washington, D.C. 20201

We will not retaliate against you for filing a complaint or exercising your privacy rights.

Your Choices

For certain health information, you may tell us your preferences about what we disclose.

People Involved in Your Care

You may tell us whether we may disclose relevant information to a family member, friend, caregiver, or another person involved in your care or payment for your care.

If you are unable to communicate your preference, such as during an emergency, we may disclose information when we reasonably believe it is in your best interest and the disclosure is permitted by law.

Disaster-Relief Activities

We may disclose limited information to an authorized disaster-relief organization so that your family or others responsible for your care may be notified of your location, condition, or status.

You may tell us not to make this disclosure when circumstances permit.

Marketing

We will obtain your written authorization before using or disclosing protected health information for marketing when authorization is required by law.

Certain communications do not legally constitute marketing, including some face-to-face communications, appointment reminders, treatment communications, and communications about health-related products or services that may be relevant to your care.

You may opt out of promotional communications at any time.

Sale of Protected Health Information

We will not sell your protected health information without your written authorization when authorization is required by law.

Psychotherapy Notes

We will obtain your written authorization before using or disclosing psychotherapy notes in most circumstances in which such notes exist and authorization is required by law.

Fundraising

SkanWell does not currently use protected health information for fundraising communications.

If that practice changes, you will have the right to opt out of future fundraising communications.

How We May Use and Disclose Your Health Information

Treatment

We may use and disclose your health information to provide, coordinate, and manage your care.

For example, we may disclose information to:

• Physicians, physician assistants, nurses, laboratories, pharmacies, or other professionals participating in your care;

• A specialist or another provider to whom you are referred;

• A pharmacy processing a prescription;

• A laboratory performing testing ordered for you; or

• A healthcare professional from whom we request consultation.

Payment

We may use and disclose health information to bill for and collect payment for services provided to you.

This may include disclosures to:

• Your health insurer or benefit plan;

• A payment processor;

• A billing company;

• A collection service, when legally permitted; or

• Another person responsible for payment.

If SkanWell does not submit a particular service to insurance, information may still be used for internal billing, payment collection, refunds, charge disputes, or financial recordkeeping.

Healthcare Operations

We may use and disclose health information to operate our clinical practice and improve the services we provide.

Healthcare operations may include:

• Quality assessment and improvement;

• Patient-safety activities;

• Clinical supervision;

• Credentialing and professional review;

• Staff training;

• Compliance and auditing;

• Business planning;

• Legal, accounting, and administrative services;

• Technology and information-system support;

• Customer service;

• Reviewing provider performance; and

• Contacting you when necessary regarding your care.

Appointment Reminders and Care Communications

We may use your health information to contact you about:

• Appointment confirmations and reminders;

• Intake forms;

• Scheduling changes;

• Follow-up care;

• Test results;

• Treatment instructions;

• Prescription or medication matters;

• Recommended services;

• Treatment alternatives; or

• Other health-related benefits or services that may be relevant to you.

Communications may occur by telephone, voicemail, text message, email, secure portal, or mail, subject to your communication preferences and applicable law.

Business Associates

We may disclose health information to contractors and service providers that perform services on our behalf and require access to protected health information.

These organizations may include technology vendors, electronic health record providers, billing-support providers, administrative service organizations, laboratories, consultants, attorneys, accountants, and secure communication providers.

When required, these parties must enter into written agreements requiring them to protect the information and use it only for permitted purposes.

Public Health and Safety Activities

We may disclose health information for legally authorized public-health and safety purposes, including:

• Preventing or controlling disease;

• Reporting certain communicable diseases;

• Reporting adverse events or reactions to medications or medical products;

• Assisting with product recalls;

• Reporting suspected abuse, neglect, or domestic violence;

• Preventing or reducing a serious and imminent threat to health or safety; and

• Complying with public-health reporting requirements.

Health Oversight Activities

We may disclose information to health-oversight agencies for activities authorized by law, such as audits, inspections, investigations, licensing actions, disciplinary proceedings, and regulatory reviews.

Research

We may use or disclose health information for research when the research has received required approval, when you have provided authorization, or when another legally recognized exception applies.

Compliance With Law

We will disclose information when federal, state, or local law requires us to do so.

We may disclose information to the U.S. Department of Health and Human Services when it requests information to determine our compliance with federal privacy requirements.

Workers’ Compensation

We may use or disclose health information as authorized by and to the extent necessary to comply with workers’ compensation laws and similar programs.

Law Enforcement and Government Requests

We may disclose health information for law-enforcement purposes or other government functions when legally permitted or required.

Such disclosures may include responses to:

• Court orders;

• Judicial warrants;

• Grand-jury subpoenas;

• Certain administrative requests;

• Requests to identify or locate certain individuals;

• Requests relating to victims of crime;

• Health-oversight activities;

• Military or veterans’ activities;

• National-security activities; or

• Correctional institutions and custodial law-enforcement officials.

Additional protections under New York or federal law may limit these disclosures.

Legal Proceedings

We may disclose health information in response to a court or administrative order or, when legally permitted, in response to a subpoena, discovery request, or other lawful process.

We will apply any additional protections required by New York or federal law.

Medical Examiners and Funeral Directors

We may disclose health information to a coroner, medical examiner, or funeral director when legally permitted and necessary for that person to perform their duties.

Organ and Tissue Donation

We may disclose health information to organizations involved in organ, eye, or tissue donation and transplantation when applicable.

Serious Threats to Health or Safety

We may use or disclose health information when we reasonably believe doing so is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, consistent with applicable law and professional standards.

Additional Protections for Certain Information

Certain categories of health information may receive greater protection under federal or New York law.

These categories may include:

• HIV- and AIDS-related information;

• Substance-use-disorder treatment records;

• Mental-health treatment records;

• Psychotherapy notes;

• Genetic-testing information;

• Reproductive-health information;

• Records concerning certain sexually transmitted infections;

• Records concerning services provided to minors; and

• Other specially protected information.

When a law provides greater privacy protection than HIPAA, we will follow the more protective law.

Substance-Use-Disorder Records

If we receive or maintain substance-use-disorder patient records protected by 42 C.F.R. Part 2, those records may receive protections in addition to HIPAA.

Such records generally may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you without your written consent or a qualifying court order and subpoena or other legal mandate that satisfies applicable requirements.

Uses and Disclosures Requiring Written Authorization

Uses and disclosures not described in this Notice will generally be made only with your written authorization.

If you provide authorization, you may revoke it in writing at any time. Revocation will not affect actions already taken in reliance on your authorization.

Our Responsibilities

SkanWell Medical Health PLLC is required to:

• Maintain the privacy and security of your protected health information;

• Provide you with this Notice of our legal duties and privacy practices;

• Follow the privacy practices described in the Notice currently in effect;

• Notify you following a breach of unsecured protected health information when notification is required by law;

• Limit uses, disclosures, and requests to the minimum information reasonably necessary when the minimum-necessary standard applies; and

• Refrain from using or disclosing your information in a manner not described in this Notice unless you authorize it or the use or disclosure is otherwise permitted by law.

Changes to This Notice

We may change the terms of this Notice and make the revised Notice effective for all health information we maintain, including information created or received before the change.

The revised Notice will include a new effective date and will be:

• Available upon request;

• Posted at our office;

• Published on our website; and

• Provided through other legally required methods.

Questions, Requests, and Complaints

Contact the SkanWell Privacy Officer to:

• Ask a question about this Notice;

• Request access to or amendment of your records;

• Request confidential communications;

• Request a restriction;

• Request an accounting of disclosures;

• Obtain a paper copy of this Notice; or

• Submit a privacy complaint.

Privacy Officer
SkanWell Medical Health PLLC
240 Township Boulevard, Suite 40
Camillus, New York 13031

Telephone: 1-680-200-7100
Email: info@skanwellness.com

Please do not include detailed medical information in standard email. When possible, use the secure PatientNow patient portal or another communication method approved by SkanWell.

Effective Date: 07/30/2026
Last Updated: 07/30/2026

SkanWell respects your privacy and is committed to handling personal information responsibly.

This Website Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit skanwellness.com, interact with our online content, use an embedded scheduling feature, or otherwise communicate with us through the website.

1. Who We Are

“SkanWell,” “we,” “us,” and “our” may refer to:

SkanWell Management LLC, which may provide website administration, technology, scheduling support, marketing, and other non-clinical services; and

SkanWell Medical Health PLLC, which provides professional medical evaluations, diagnoses, prescriptions, procedures, and other clinical services through appropriately licensed healthcare professionals.

SkanWell Management LLC does not practice medicine or control the independent clinical judgment of healthcare professionals.

2. Scope of This Policy

This Policy applies to information collected through the public SkanWell website and website-related communications.

It does not replace the Notice of Privacy Practices of SkanWell Medical Health PLLC. The Notice of Privacy Practices describes how protected health information may be used and disclosed in connection with clinical care.

When information is submitted through PatientNow or becomes part of your medical record, that information may also be governed by the Notice of Privacy Practices and applicable healthcare privacy laws.

3. Information You Provide to Us

Depending on how you use the website, you may provide:

• Your name;

• Telephone number;

• Email address;

• Mailing address;

• Date of birth;

• Appointment preferences;

• The service or consultation in which you are interested;

• Communications and inquiries;

• Feedback or survey responses;

• Newsletter or marketing preferences;

• Payment or billing information;

• Application or employment information; and

• Other information you choose to provide.

Health Information

Please do not submit detailed medical information through an ordinary website contact form or standard email.

When health information, photographs, medical records, laboratory reports, or other sensitive information are requested, use PatientNow, the secure patient portal, or another method specifically approved by SkanWell.

4. PatientNow Scheduling and Patient Portal

SkanWell uses an embedded PatientNow scheduling feature and may use PatientNow for intake forms, patient communications, medical records, payments, and other practice-management functions.

When you interact with the embedded scheduler or PatientNow services:

• Information may be transmitted directly to PatientNow;

• PatientNow may process information as a service provider to SkanWell;

• Additional PatientNow terms, notices, or consents may be presented;

• Information may become part of your patient or prospective-patient record; and

• Health information may be governed by SkanWell Medical Health PLLC’s Notice of Privacy Practices.

You should review the notices and terms displayed during the PatientNow booking and intake process.

5. Information Collected Automatically

When you visit the website, certain information may be collected automatically, including:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Approximate geographic location derived from an Internet Protocol address;

• Pages viewed;

• Links selected;

• Referring website;

• Date and time of access;

• Time spent on the website;

• Website errors and performance data; and

• Cookie or similar technology identifiers.

This information may be collected by SkanWell, Squarespace, PatientNow, or other authorized technology providers.

6. Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, scripts, and similar technologies.

These technologies may support:

Essential Functions

Technologies necessary for website security, page navigation, embedded features, scheduling, preference storage, and other core functions.

Performance and Analytics

Technologies that help us understand website traffic, page performance, errors, visitor interactions, and how users find the website.

Functionality

Technologies that remember preferences or support embedded video, maps, forms, scheduling, chat, and similar features.

Advertising

If enabled, advertising technologies may help measure campaigns, limit repeated advertisements, or deliver advertising based on website activity.

SkanWell should not place advertising or tracking technologies within PatientNow, authenticated patient portals, medical intake forms, or other areas containing protected health information unless those technologies have been reviewed and approved for legally compliant use.

Your Cookie Choices

You may be able to manage nonessential cookies through:

• The website’s cookie-preference tool;

• Your browser settings;

• Device privacy settings; or

• An opt-out mechanism offered by a relevant provider.

Blocking certain cookies may affect the website’s functionality.

7. How We Use Information

We may use information to:

• Operate, maintain, secure, and improve the website;

• Respond to questions and requests;

• Schedule and manage appointments;

• Provide requested information;

• Send appointment-related communications;

• Process intake information;

• Provide healthcare services through SkanWell Medical Health PLLC;

• Process payments and refunds;

• Maintain business and financial records;

• Provide customer service;

• Analyze website performance and visitor engagement;

• Detect fraud, misuse, security incidents, and technical problems;

• Comply with legal, regulatory, licensing, and professional obligations;

• Establish, exercise, or defend legal rights;

• Conduct marketing when permitted and consistent with your choices; and

• Carry out another purpose disclosed when information is collected.

8. How We Disclose Information

We may disclose information in the following circumstances.

Between SkanWell Entities

Information may be shared between SkanWell Management LLC and SkanWell Medical Health PLLC when reasonably necessary for scheduling, administration, technology support, billing support, patient services, legal compliance, or clinical operations.

Protected health information will be shared only as permitted by applicable law and relevant agreements.

Service Providers

We may disclose information to organizations that perform services on our behalf, including:

• Website-hosting providers;

• Patient scheduling and electronic health record providers;

• Payment processors;

• Communication providers;

• Information-technology and cybersecurity providers;

• Analytics providers;

• Marketing vendors;

• Accountants;

• Attorneys;

• Consultants; and

• Other administrative service providers.

These providers may access information only as necessary to perform authorized services and subject to applicable contractual and legal requirements.

Healthcare Participants

SkanWell Medical Health PLLC may disclose health information to laboratories, pharmacies, healthcare providers, and others involved in your care as described in its Notice of Privacy Practices.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with law, regulation, legal process, or governmental request;

• Respond to a court order, subpoena, or warrant;

• Protect the rights, property, or safety of SkanWell, our patients, website users, or others;

• Investigate fraud, security incidents, or misuse;

• Enforce agreements and policies; or

• Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed as part of a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction, subject to applicable healthcare and privacy requirements.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide valid consent.

9. Sale and Advertising Use of Personal Information

SkanWell does not sell personal information in exchange for money.

SkanWell does not authorize protected health information submitted through PatientNow, a patient portal, or a medical intake process to be used for third-party targeted advertising.

Certain website analytics or advertising disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money is exchanged.

Where required by applicable law, SkanWell will provide an appropriate notice and method for exercising applicable opt-out rights.

10. Marketing Communications

You may receive promotional email or text communications only as permitted by law and consistent with the choices you make.

Consent to receive marketing communications is not a condition of receiving medical care.

You may opt out of:

• Marketing emails by using the unsubscribe link in the message; and

• Marketing text messages by replying STOP when instructed.

Opting out of marketing does not prevent SkanWell from sending non-promotional communications relating to an appointment, transaction, patient care, legal notice, safety issue, or other service you requested.

11. Data Security

SkanWell uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, loss, misuse, alteration, and disclosure.

No website, email system, electronic transmission, or storage system can be guaranteed to be completely secure. You should use caution when transmitting sensitive information electronically.

If you believe information you submitted to SkanWell has been compromised, contact us promptly.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected;

• Provide requested services;

• Maintain clinical, business, tax, and financial records;

• Meet legal and regulatory requirements;

• Resolve disputes;

• Prevent fraud or misuse; and

• Enforce agreements.

Medical-record retention is governed by separate clinical, professional, contractual, and legal requirements.

13. Your Privacy Choices and Requests

Depending on where you live and the law that applies, you may have the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Obtain a portable copy of certain information;

• Opt out of certain advertising uses or disclosures;

• Withdraw consent when processing is based on consent; or

• Appeal a decision concerning a privacy request.

These rights may be subject to exceptions and verification requirements.

Requests concerning medical records or protected health information should be made under the procedures described in SkanWell Medical Health PLLC’s Notice of Privacy Practices.

To submit a website privacy request, contact:

Email: info@skanwellness.com
Telephone: 1-680-200-7100

We may need to verify your identity before completing a request.

14. Children’s Privacy

The public SkanWell website is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information through the public website directly from a child under 13 without legally sufficient parental consent.

Individuals under 18 should not schedule care, submit health information, or make a purchase without the involvement of a parent or legal guardian unless applicable law allows the individual to consent independently.

If you believe a child has submitted information improperly, contact us so that we may evaluate the request and take appropriate action.

15. Third-Party Websites and Embedded Services

The website may contain links to or embedded features provided by third parties, including PatientNow, maps, social-media platforms, video services, payment processors, and product manufacturers.

A third party may collect information directly when you interact with its service. The third party’s privacy policy and terms may govern its independent collection and use of information.

SkanWell is not responsible for the privacy practices, security, accuracy, or content of an independently operated third-party website or service.

16. Social Media

Information you post publicly on social-media platforms may be visible to SkanWell and others.

Do not post private medical information, photographs of medical documents, account information, or urgent medical questions on a public social-media page.

Messages sent through social-media platforms may not be secure or continuously monitored.

17. Do Not Track and Browser Signals

Some browsers and devices offer “Do Not Track,” Global Privacy Control, or similar preference signals.

Because legal and technical standards continue to develop, the website may not respond uniformly to every signal. Where applicable law requires recognition of a particular signal, SkanWell will take reasonable steps to honor it.

18. Visitors Outside the United States

SkanWell is based in New York and directs its healthcare and website services primarily to individuals in the United States.

If you access the website from another country, information may be processed in the United States, where privacy laws may differ from those in your location.

19. Changes to This Policy

We may update this Policy to reflect changes in our practices, technologies, services, or legal obligations.

The revised Policy will be posted with an updated effective date. Material changes may also be communicated through the website or another appropriate method.

Your continued use of the website after a revised Policy becomes effective means that the revised Policy will apply to information collected after its effective date, subject to applicable law.

20. Contact Us

Questions or requests concerning this Website Privacy Policy may be directed to:

SkanWell Management LLC
Attn: Website Privacy
240 Township Boulevard, Suite 40
Camillus, New York 13031

Telephone: 1-680-200-7100
Email: info@skanwellness.com

For requests involving medical records, protected health information, or clinical privacy rights, please review the Notice of Privacy Practices or contact the SkanWell Medical Health PLLC Privacy Officer.

Effective Date: 07/30/2026
Last Updated: 07/30/2026

These Website Terms of Use govern your access to and use of skanwellness.com, including its content, forms, embedded scheduling features, links, and related online services.

By accessing or using this website, you agree to these Terms. If you do not agree, do not use the website.

1. About SkanWell

“SkanWell,” “we,” “us,” and “our” may refer to:

SkanWell Management LLC, which may operate or support the website and provide scheduling, technology, marketing, management, and other non-clinical services; and

SkanWell Medical Health PLLC, which provides professional medical services through appropriately licensed healthcare professionals.

SkanWell Management LLC does not practice medicine, diagnose conditions, prescribe medication, determine treatment eligibility, or control the independent professional judgment of licensed healthcare providers.

2. Informational and Educational Purposes

Website content is provided for general informational and educational purposes.

The website is not intended to:

• Provide individualized medical advice;

• Diagnose a health condition;

• Recommend a specific treatment for a particular person;

• Replace an examination or consultation with a qualified healthcare professional;

• Establish a standard of care; or

• Serve as a substitute for emergency, urgent, primary, or specialty medical care.

You should consult an appropriately licensed healthcare professional regarding medical symptoms, diagnoses, treatment decisions, medication changes, and other healthcare matters.

Do not disregard professional medical advice or delay obtaining care because of information appearing on this website.

3. No Emergency or Urgent Medical Services

The website, contact forms, online scheduler, email inboxes, and social-media accounts are not monitored for medical emergencies.

Do not use them to:

• Report a serious reaction;

• Request emergency assistance;

• Communicate time-sensitive medical information; or

• Obtain urgent medical advice.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

4. No Patient-Provider Relationship Through Website Use

Viewing the website, completing a contact form, requesting an appointment, subscribing to communications, or communicating with SkanWell does not by itself establish a patient-provider relationship.

A patient-provider relationship is established only when:

• SkanWell Medical Health PLLC accepts you as a patient;

• An appropriately licensed healthcare professional performs the evaluation required for your care; and

• Applicable consent, documentation, and clinical requirements have been completed.

SkanWell may decline to establish or continue a patient-provider relationship when legally and professionally appropriate.

5. Treatment Eligibility

Information describing a service, medication, product, device, or procedure does not mean that it is appropriate or available for every person.

All medical services are subject to an individualized clinical evaluation.

A provider may require:

• Medical-history information;

• An in-person or telehealth evaluation;

• Physical examination;

• Laboratory testing;

• Medical records;

• Identification;

• Medical clearance;

• Follow-up monitoring; or

• Referral to another provider.

Scheduling a consultation does not guarantee that any particular treatment, prescription, medication, product, or procedure will be recommended or provided.

6. PatientNow Scheduling

SkanWell uses an embedded PatientNow scheduling feature.

When you use the PatientNow scheduler:

• You may be asked to provide personal, health, payment, and scheduling information;

• Additional terms, notices, acknowledgments, and consents may apply;

• Information may be transmitted directly to PatientNow;

• Information may become part of your prospective-patient or medical record; and

• PatientNow’s terms and privacy practices may apply to its independent services.

You are responsible for providing accurate, current, and complete booking information.

An appointment is not guaranteed until you receive confirmation.

SkanWell may contact you to request additional information, correct a scheduling issue, change the appointment type, or reschedule an appointment.

7. Cancellation, Rescheduling, and Missed Appointments

You must provide at least 24 hours’ notice to cancel or reschedule an appointment.

Appointments canceled or rescheduled with less than 24 hours’ notice, as well as missed appointments, are subject to a cancellation fee equal to 50% of the scheduled appointment price.

The cancellation fee:

• Is not payment toward a future appointment, service, procedure, product, or treatment;

• May be charged to the payment method provided during booking when authorized;

• May be required to be paid before another appointment is scheduled; and

• Applies whether the appointment was scheduled online, by telephone, or through another method.

If you arrive late and there is not enough remaining time to perform the scheduled consultation or service safely and appropriately, the appointment may be shortened or rescheduled. The late-cancellation fee may apply.

SkanWell may evaluate documented emergencies or exceptional circumstances individually. Any waiver is discretionary and does not waive the policy for future appointments.

If SkanWell cancels an appointment, the cancellation fee will not apply.

8. Pricing, Payments, and Insurance

Prices displayed on the website or through the booking system are subject to change unless you have entered into a separate written agreement fixing the price.

The displayed price for a consultation or appointment includes only the service identified unless expressly stated otherwise.

Additional charges may apply for:

• Laboratory testing;

• Diagnostic services;

• Medications;

• Prescription products;

• Medical supplies;

• Skincare products;

• Procedures;

• Follow-up appointments;

• Treatment packages; or

• Other services.

Any estimate is not a guarantee of the final amount due.

Insurance coverage and reimbursement vary. Unless SkanWell expressly agrees otherwise in writing, you are responsible for:

• Determining whether a service is covered;

• Obtaining required referrals or authorizations;

• Understanding deductibles, copayments, and exclusions; and

• Paying amounts not covered or reimbursed.

A failure by an insurer to reimburse you does not eliminate your payment responsibility.

9. Electronic Communications

By providing a telephone number or email address, you authorize SkanWell and its authorized service providers to contact you regarding:

• Appointment requests;

• Confirmations and reminders;

• Intake forms;

• Scheduling changes;

• Treatment instructions;

• Follow-up needs;

• Billing and payment matters;

• Safety information; and

• Other communications related to services you requested.

Communications may be made by telephone, voicemail, text message, email, secure portal, or mail.

Message and data rates may apply.

Standard email and text messaging may not be fully secure. Do not use unsecured communication methods to send detailed medical information unless specifically instructed.

Consent to receive promotional communications is optional and is not required to receive medical care.

10. Privacy

Use of the website is subject to the Website Privacy Policy.

Clinical information and protected health information may also be governed by the Notice of Privacy Practices of SkanWell Medical Health PLLC.

PatientNow and other independent third-party services may present additional privacy notices and terms.

11. Accuracy of Website Content

SkanWell attempts to provide useful and reasonably current information. However, medical knowledge, laws, product availability, pricing, provider availability, and service offerings may change.

We do not warrant that website content is:

• Complete;

• Current;

• Error-free;

• Applicable to every person;

• Available in every location; or

• Suitable for a particular purpose.

We may modify or remove content, services, prices, and features without notice.

12. Individual Results and Testimonials

Individual responses to medical, wellness, skin-health, weight-management, and aesthetic services vary.

SkanWell does not guarantee:

• Eligibility for treatment;

• A particular medical or aesthetic outcome;

• Weight loss;

• Symptom improvement;

• Treatment duration;

• Satisfaction;

• Freedom from complications; or

• Results similar to those experienced by another person.

Photographs, testimonials, reviews, case examples, and patient experiences are illustrative only and do not predict or guarantee your results.

When testimonials or photographs involve an actual patient, legally required authorization or consent will be obtained before publication.

13. Products and Third-Party Information

The website may discuss products, medications, devices, laboratories, pharmacies, manufacturers, or other third parties.

Such references do not necessarily constitute:

• An endorsement;

• A guarantee of availability;

• A representation that a product is appropriate for you;

• A promise of insurance coverage; or

• A guarantee concerning a third party’s performance.

Product names, trademarks, and brand names belong to their respective owners.

Product labeling, manufacturer instructions, and provider guidance should be followed.

14. Intellectual Property

The website and its content, including text, graphics, logos, photographs, videos, layouts, designs, icons, and other materials, are owned by or licensed to SkanWell and are protected by intellectual-property laws.

You may view and print a reasonable number of pages for your personal, noncommercial use.

You may not, without prior written permission:

• Copy or republish substantial website content;

• Modify or create derivative works;

• Sell, license, or commercially exploit content;

• Remove copyright, trademark, or attribution notices;

• Use SkanWell trademarks or branding;

• Scrape, harvest, or systematically extract content or data; or

• Represent that SkanWell endorses another person, product, or business.

15. Information and Materials You Submit

You represent that information you submit through the website is accurate and that you have the right to provide it.

Do not submit content that:

• Violates another person’s privacy or intellectual-property rights;

• Is unlawful, threatening, defamatory, obscene, or fraudulent;

• Contains malicious code;

• Impersonates another person;

• Misrepresents your identity or authority; or

• Interferes with website operations.

Health information submitted for treatment, payment, or healthcare operations will be handled under applicable privacy requirements and is not governed by any public-content license.

Feedback or general suggestions that do not contain protected health information may be used by SkanWell without compensation or obligation, unless otherwise agreed in writing.

16. Prohibited Uses

You may not use the website to:

• Violate a law or regulation;

• Attempt unauthorized access to an account, system, server, or network;

• Introduce viruses, malware, or harmful code;

• Interfere with website security or operation;

• Collect information about other users;

• Use automated tools to overload, scrape, or probe the website;

• Make a fraudulent appointment or payment;

• Impersonate another person;

• Harass SkanWell personnel or other users;

• Submit false medical, identity, or payment information; or

• Use website content to provide unauthorized medical or commercial services.

We may suspend or block access when we reasonably believe these Terms have been violated.

17. Third-Party Links and Services

The website may include links to or integrations with independently operated third-party websites and services.

SkanWell does not control and is not responsible for a third party’s:

• Content;

• Availability;

• Accuracy;

• Security;

• Privacy practices;

• Products;

• Services; or

• Terms.

Your interaction with a third party is between you and that third party.

A link does not necessarily mean that SkanWell endorses the third party.

18. Website Availability

We do not guarantee uninterrupted access to the website, PatientNow scheduler, patient portal, or any other online feature.

Access may be interrupted by:

• Maintenance;

• Technical problems;

• Cybersecurity events;

• Vendor outages;

• Internet failures;

• Updates; or

• Circumstances beyond our control.

Contact SkanWell by telephone when the scheduler is unavailable and you need non-urgent scheduling assistance.

19. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its content are provided “as is” and “as available.”

SkanWell disclaims warranties of every kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in this section limits obligations that cannot lawfully be waived or duties arising from an established patient-provider relationship.

20. Limitation of Liability

To the maximum extent permitted by law, SkanWell and its owners, members, shareholders, managers, officers, directors, employees, contractors, providers, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages arising from or relating to:

• Use of or inability to use the website;

• Reliance on general website content;

• Website interruptions;

• Third-party links or services;

• Unauthorized access not caused by legally actionable misconduct by SkanWell; or

• Loss of data, profits, business, or goodwill.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising from professional medical services when applicable law prohibits limitation.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless SkanWell and its affiliated entities, owners, officers, employees, contractors, and agents from claims, liabilities, damages, and reasonable expenses arising from:

• Your unlawful use of the website;

• Your material violation of these Terms;

• Information or content you submit in violation of another person’s rights; or

• Your fraudulent, abusive, or malicious conduct.

This provision does not require a patient to indemnify SkanWell for SkanWell’s professional negligence, unlawful conduct, or violation of an applicable legal duty.

22. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, a legal action concerning the public website or these Terms must be brought in a state or federal court with jurisdiction in Onondaga County, New York.

This section does not alter any rights or procedures that apply to professional-liability, privacy, consumer-protection, or other claims under applicable law.

23. Changes to These Terms

We may revise these Terms when our services, technologies, or legal obligations change.

Revised Terms will be posted with a new effective date.

Your continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms, except where affirmative consent is required by law.

24. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted, and the remaining provisions will continue in effect.

25. No Waiver

A failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

26. Entire Agreement

These Terms, together with the Website Privacy Policy and any additional terms presented for a particular website feature, constitute the agreement governing use of the public website.

Separate agreements, patient consents, financial policies, clinical forms, and PatientNow terms may govern appointments, treatment, payments, and patient services.

27. Contact Information

Questions about these Website Terms of Use may be directed to:

SkanWell Management LLC
240 Township Boulevard, Suite 40
Camillus, New York 13031

Telephone: 1-680-200-7100
Email: info@skanwellness.com

Do not use standard email for emergencies, urgent medical concerns, or detailed confidential medical information.