SkanWell · Camillus, New York

Medication refills,
with a clear next step.

Continuing your care with SkanWell? Request a medication refill through the chatbot on this page or call our team. We will review your request and let you know what comes next.

Call (680) 200-7100 How to request through chat

For existing SkanWell patients. Every refill request requires clinical review.

Choose what works for you

Three ways to reach us.

Use our chatbot

Open the chat icon on this page and let our virtual assistant know you would like to request a medication refill.

Open the chat window.
Type: “I would like to request a medication refill.”
Follow the prompts to submit your request.

Cannot see the chat icon or having trouble submitting? Call us at (680) 200-7100.

Talk with our team

Prefer a conversation? Call during office hours and our team can help you submit a refill request or arrange a follow-up appointment.

If we are assisting another patient, please follow the phone prompts so we can help with your request.

Call (680) 200-7100 View office hours & contact information

Calling after hours?

Call the same number. Our AI receptionist can take your medication refill request after hours for our team to review.

Let the receptionist know you are an existing patient requesting a refill, then follow the prompts.

Our AI receptionist takes requests; it does not approve prescriptions or provide an immediate clinical response.

Call to leave your request

From request to review

What happens next?

Submit your request

Use the chatbot or phone to tell us you need a refill. Please request it before your current supply runs out.

Your care team reviews

Your clinician determines whether a refill is appropriate. A follow-up, updated labs or additional information may be needed.

Receive your next steps

Our team will let you know the outcome or what is needed to proceed. Submitting a request does not mean a prescription has been approved or sent.

A little guidance

Before you request a refill.

Who should use this page?

This page is for existing patients requesting a refill of medication managed through SkanWell. If you are new to SkanWell or want to discuss starting a medication, book a consultation .

What should I have ready?

Have the medication name, your remaining supply, preferred pharmacy and a current callback number ready in case our team requests them. Follow the intake prompts and your care team's instructions.

Does my request automatically approve a refill?

No. All refill requests require clinical review. The chatbot and AI receptionist help take your request; they do not prescribe medication or approve refills.

Do I need an appointment?

Your clinician may require a follow-up, current labs or additional information before approving a refill. If you have already been asked to schedule a visit, book your follow-up here .

What if I submit a request after hours?

You can call our AI receptionist after hours to leave a request for review. An after-hours request does not guarantee an immediate response or same-day refill.

What if I cannot use the chatbot?

Call (680) 200-7100. Our team can help during office hours, and our AI receptionist can take your request after hours.